Vehicle Service Frequently Asked Questions
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Frequently Asked Questions

The service team of London City Chrysler is dedicated to providing you the best in class service. The information listed below is a summary of some of the questions our customers have asked and is provided as a quick overview of warranties and service information. For more details kindly contact one of our talented service team members who will be pleased to assist you.


Understand the conditions of your warranty:
All new and many used automobiles come with a warranty covering unexpected repairs. Be sure to understand the duration what parts are covered by the warranty. For example: A warranty might be written "48/50,000" which means that you have coverage either from 48 months from the initial purchase or until the vehicle has 50,000 kilometers, whichever aspect comes first.
London City Chrysler Jeep sales staff would be pleased to explain all the warranty benefits you acquire when purchasing a new or used vehicle.


Why are multiple warranty periods listed?
The length of a factory warranty varies depending on what component is being repaired. Often a comprehensive "bumper-to-bumper" warranty covers most everything outside of scheduled maintenance. As this warranty coverage time varies exact coverage should be confirmed at time of purchase.
In most cases a longer power train warranty is available which covers engine and transmission defects.
Anti-corrosion warranty protection varies and should be confirmed at time of purchase. Finally, some vehicle manufacturers offer roadside assistance for a limited time. Check your vehicle's maintenance guide to determine your vehicle's needs.


Are used vehicles still covered under factory warranty?
Warranties are often transferable, meaning that a vehicle within its kilometer warranty range will maintain its factory warranty. Check your automobile's maintenance guide to determine your vehicle's needs.


How does one maintain the warranty?
Most important is performing the specified service on your vehicle at the proper intervals and responding if something clearly goes wrong. Your owner's manual explicitly lists service intervals and requirements. You should immediately seek assistance from London City Chrysler service department, (or other authorized Chrysler dealership) should your engine or other diagnostic lights appear on your dash. Check your vehicle's maintenance guide to determine your vehicle's needs.


Will a warranty pay for all expenses?
Within the warranty time period many warranties generally cover the parts and labour costs involved in fixing unexpected repairs. The cost of general and expected maintenance is paid for by the vehicle's owner. Check your vehicle's maintenance guide to determine your vehicle's needs.


Engine oil
Changing your engine's oil and filter is one of the most vital maintenance procedures possible. Oil keeps friction down in the engine and prevents the motor from seizing up. Typical intervals for new cars are 5,000K or 3 months. Check your vehicle's maintenance guide to determine your vehicle's needs.


Engine coolant
Antifreeze mixed with water helps keep your engine from overheating and from freezing during extreme temperatures. Intervals for flushing the cooling system and replacing coolant vary, as some manufacturers promise long lasting antifreeze which is good past 100,000 kilometers. A general timeframe would be every four years or 30,000 to 40,000 kilometers. Check your vehicle's maintenance guide to determine your vehicle's needs.


Spark plugs
Older vehicles required the replacement or adjustment of spark plugs much more often than new vehicles do. Manufacturers today promise over 100,000 kilometers before a tune-up that includes changing the plugs. Still, checking the plugs at 50,000 to 60,000 kilometers is not a bad idea as a fuel savings is often found. Variances in weather conditions and quality of fuel can cause pre-mature wear out. Check your vehicle's maintenance guide to determine your vehicle's needs.



Air filter
The interval for changing the filter depends on the quality of filter, type of vehicle and the weather conditions in which most driving occurs. Travelling on dirt roads will generally clog a filter faster than paved highways. Also, local pollution can determine filter life. A visual of the air filter is all that is needed to determine if you should change. Check your vehicle's maintenance guide to determine your vehicle's needs.


Battery
The interval of changing a battery depends on the type of battery, type of vehicle and local climate. Extreme cold areas of the country may require a more powerful battery for cold starting, or the installation of a block heater. Check your vehicles maintenance guide to determine your vehicles needs.


Hoses/belts/general pathways
During any scheduled maintenance it's a good idea to inspect all hoses, belts and other connections under the hood to be sure everything is in good shape and properly attached. Check your vehicle's maintenance guide to determine your vehicle's needs.


Windshield wipers
Wipers need to be replaced, especially in climates with ice and snow. Sometimes just the blade needs replacing, while other times the entire wiper unit should go. Some customers may choose different types of wipers for better performance. Check your vehicle's maintenance guide to determine your vehicle's needs.



Tires

The type of vehicle, specific tire and driving style determine the life of a tire. Many are rated to last 30,000 to 70,000 kilometers, but an aggressive style can wear out tires in 15,000 kilometers. Customers may deviate from OEM specification in the interest of better looks or performance. Check your vehicle's maintenance guide to determine your vehicle's needs.

Different seasons require different types of tires. Many manufacturers sell vehicles with all-season tires that are suitable for most conditions. However, if your vehicle arrived with performance summer tires you should invest in a set of snow tires for safety in the bad weather. To improve control and safety it is generally recommended that you should not mix summer tires and winter tires on a vehicle. Vehicle handling in severe weather may be affected and the ability to stop or control a vehicle reduced. Four identical snow tires are recommended.


Brakes
Like tires, brake life depends heavily on driving style. Hilly conditions or severe braking will significantly shorten brake life. Replacement often requires new rotors and usually new brake pads. Check your vehicle's maintenance guide to determine your vehicle's needs.


Other advice:
Always be sure to maintain the proper tire inflation for safety, performance and longevity.
When purchasing a set of snow tires you have the option to purchase STEEL WHEELS. These wheels stay mounted to your snow tires and allow for an easy switch to summer tires. As well you will be safeguarding your aluminum or chrome wheels from salt pitting.


More seasonal precautions
Be sure your engine oil is the correct viscosity. Colder climates can cause oil to thicken, demanding a thinner oil to start. 10w30 or 5W30 (W = winter) are the most common oils, though some vehicles may require synthetic oil.

Check your antifreeze and be certain the proper water-to-antifreeze mixture is maintained. Antifreeze testers are available at many auto parts stores.

Verify that your windshield wipers are operable and keep the washer fluid reservoir full.

Double-check hoses and belts. Cold temperatures can cause rubber to shrink and crack, so be sure your hoses and belts have some flexibility left.

Always remember to check your vehicles service needs in your vehicle's service maintenance guide provided to you or call and speak to a service Advisor.


Enjoy your vehicle and please drive safely.






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